Our customer support team is available Monday to Saturday from 10:00 AM to 6:00 PM(IST).Except Public Holiday
Once your returned item is received and inspected, we will process your refund. Refunds typically take 2 to 3 business days to reflect in your original payment method.
To initiate a return, please log in to your account, go to "Order History," select the order, and follow the return instructions. Alternatively, you can contact our customer support team.
We offer a 7 day return policy for most electronic gadgets, provided the item is unused, in its original packaging, and with all accessories. Some products may have different return conditions due to hygiene or manufacturer policies. Please refer to our detailed Return Policy for specific terms and conditions.
If your product becomes defective after our return period, it will be covered by the manufacturer's warranty (if applicable). Please refer to the warranty information provided with your product for details on how to claim it.
Yes, most electronic gadgets come with a manufacturer's warranty. The warranty period and terms are specified on the product page or in the product documentation. For warranty claims, you will typically need to contact the manufacturer's service center directly.
Yes, EMI options may be available for eligible credit cards on orders above a certain value. You can check the EMI options on the product page or during checkout.
Yes, absolutely. We use secure payment gateways and encryption technology (SSL) to protect your financial information. Your details are never stored on our servers.
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, RuPay, etc.), Net Banking, UPI, and select digital wallets. Cash on Delivery (COD) may be available for certain pin codes and order values.
If your package appears damaged upon arrival, please do not accept it. If you have accepted it and found the product damaged, contact our customer support within 24 hours of delivery with photographic evidence. Refer to our Return Policy for detailed instructions.
Currently, we only ship within India. We are working on expanding our shipping reach in the future.
Once your order is shipped, you will receive an email with a tracking number and a link to the courier's website. You can also track your order by logging into your account on our website.
Delivery times depend on your location and the shipping method chosen. Typically, orders are delivered within 5 to 20 business days after dispatch. You will receive an estimated delivery date during checkout and a tracking number once your order is shipped.
Shipping charges vary based on the product, your location, and the selected shipping method. You can view the exact shipping cost during the checkout process before making a payment. We may offer free shipping on certain products or orders above a specific value – check our promotions for details.
Yes, all products sold on www.streamerdevice.com are brand new, original, and come with manufacturer warranties (where applicable). We do not sell refurbished or used items unless explicitly stated.
Order cancellations are possible if the order has not yet been processed for shipping. Please contact us as soon as possible if you wish to cancel. For details, please refer to our full Cancellation Policy.
If your order has not yet been shipped, please contact our customer support immediately at [email protected] or +918260645050. We'll do our best to update it. Once an order has shipped, we may not be able to change the address.
On the login page, click on "Forgot Password." Enter your registered email address, and we'll send you a link to reset your password.
While you can check out as a guest, we highly recommend creating an account. An account allows you to track your orders, view your order history, save your shipping details for faster checkout, and manage your wishlist.
Simply browse our categories, select the product(s) you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping and payment details.
Yes, you can cancel your order as long as it hasn’t been shipped. To cancel, email us at [email protected] with your Order ID.
Simply open the app, click on "Sign Up," and register using your email address. Follow the prompts to set up your account.
You can download the streamer device app from the Google Play Store by searching for "streamer device"
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