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Refund & Retrn Policy

7-Day Refund Policy:

  • We love getting it right for you whenever you trust us with your purchase. We want you to have a headache-free shopping experience. We assure you that all products sold on Streamer Device are brand new and 100% genuine.

  • If the product you have received is ‘Damaged,’ ‘Defective,’ or ‘Not as Described,’ then we will issue a refund after proving that the product is defective/damaged, and such development has to be shipped back to us.

  • A refund will be initiated only if the product is sent back to us within seven days. We issue a cash refund to your account in case the product is received in damaged/Not working condition.

  • For other cases, we will give you a coupon code worth the product value, which can be used for further purchases.

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The customer must meet the following conditions to return any product:

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  1. The customer must contact us within 7 days of the delivery.

  2. The product should be in an unused and resalable condition.

  3. The product should be in its original packaging including the brand’s/manufacturer’s box, MRP tag intact, user manual and warranty card.

  4. The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.

The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.

The customer must provide/upload all the required images & videos with a short-detailed description that will help the team investigate the case.

Product categories & conditions not eligible for return:

  1. Specific categories like innerwear, lingerie, swimwear, beauty products, perfumes/deodorant, and clothing freebies, grocery & gourmet, jewellery, pet supplies, books, music, movies, batteries, etc., are not eligible for return and refund.

  2. Products with missing labels or accessories.

  3. Digital products.

  4. Products that have been tampered with or have missing serial numbers.

  5. A product that has been used or installed by the customer.

  6. Any product not in its original form or packaging.

  7. Refurbished products or pre-owned products are not eligible for returns.

  8. Products that are not damaged, defective, or different from what was originally ordered.

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Cancellation Policy:

  • If you want to cancel the order before the product is dispatched from our international supplier, we issue a 100% Refund in the form of a Coupon Code only, which can be used for any further purchase.

  • If we have already started the import procedure you can not cancel the order so we provide sufficient time to prepare your mindset usually we start import /Shipping process next business day  from the purchase date, we will not be able to cancel the order.

  • Streamer Device holds the right to cancel orders at any given time, either due to non-availability, pricing error, or circumstances where we cannot fulfill the order.

 

Cancellation Due to refusal to accept the package.

In case the customer does not take the delivery of the product when attempted by the courier or refuses the package during delivery. We will not be able to refund the amount.

 

PLEASE NOTE: THE PRODUCT ON THE SITE WILL BE IMPORTED AGAINST THE ORDER; ONCE THE IMPORT PROCEDURE HAS STARTED, THE ORDER CAN NOT BE CANCELLED.

Note: In case of cancellation from the customer, we will deduct 2% of the total transaction amount from the total refund amount as bank transaction charges are applicable.

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