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Will I be charged customs duties on my order?Customs duties may be applicable depending on the destination country's regulations. Customers are responsible for any customs fees incurred during the importation process.
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Is my personal information secure?Yes, we prioritize the security of your personal information. Our website employs industry-standard encryption protocols to safeguard your data.
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What is your shipping policy?Our shipping policy covers delivery times, costs, and international shipping details. Refer to our dedicated shipping FAQ for more information.
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How do returns work?You can initiate a return through your account within 7 days of receiving your order. Follow the provided instructions to generate a return label and send the item back to us.
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What if I receive a damaged or defective item?If your item arrives damaged or defective, please contact our customer support immediately. We will guide you through the return or replacement process.
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What payment methods do you accept?We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can view available payment methods during checkout.
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How can I contact customer support ?For any inquiries or assistance, please contact our customer support team through the "Contact Us" page on our website or via support@streamerdevice.com
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Do you offer international shipping?Yes, we offer international shipping. Shipping fees and delivery times vary by destination. During checkout, select your country for accurate shipping information.
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How can I track my order?Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website's tracking page or through the shipping carrier's website.
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Can I modify or cancel my order after placing it?Unfortunately, orders cannot be modified or canceled once placed. Please review your order carefully before completing the purchase.
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How do I place an order ?To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information.
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Do you offer free shipping?Yes, we provide free standard shipping on orders over Rs.500 amount. This offer is applicable to domestic orders only.
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What shipping methods are available ?We offer standard and expedited shipping options. Standard shipping takes 7 days, while expedited shipping delivers within 3 days for an additional fee.
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Can I combine orders to save on shipping costs?Unfortunately, we cannot combine orders once they are placed. Each order is processed individually to ensure accuracy.
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Do you offer international shipping?Yes, we offer international shipping. Shipping fees and delivery times depend on the destination. During checkout, you can select your country for accurate shipping information.
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How much does shipping cost?Shipping costs vary based on your location and the chosen shipping method. You can view the shipping costs during the checkout process before making a payment.
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Are there any shipping delays?We strive to meet delivery estimates, but unforeseen circumstances may cause delays. Weather conditions, customs procedures, and other factors may affect delivery times.
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Can I schedule a specific delivery time?Unfortunately, we cannot guarantee specific delivery times. You can track your order using the provided tracking number for estimated delivery windows.
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How can I track my order?Once your order ships, you will receive a confirmation email with a tracking number. Use this number on our website's tracking page or through the shipping carrier's website to monitor your package's progress.
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What happens if my package is lost or damaged during transit?In the rare event of loss or damage, please contact our customer support with your order number. We will work with the shipping carrier to resolve the issue promptly.
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Can I change my shipping address after placing an order?Unfortunately, we cannot change the shipping address once an order is placed. Please double-check your address during checkout to ensure accurate delivery.
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Can I exchange an item?We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
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Do you provide a return label?Yes, for eligible returns, a return label will be generated during the online return process. Follow the instructions to print and Paste the label and send the item back to us.
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How do I initiate a return?To start a return, log in to your account, go to the order history, and select the item you want to return. Other way you click return request link Follow the provided instructions to generate a return label.
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How long does it take to process a return?Once we receive your returned item, processing typically takes 3 business days. You will be notified via email once the return is processed.
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Can I return an item in-store?At the moment, we only accept returns through our online return process. Follow the instructions provided to initiate the return.
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What if my item is damaged or defective ?If your item arrives damaged or is defective, please contact our customer support immediately. We will assist you in resolving the issue, either through a replacement or refund.
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What is your return policy?Our return policy allows you to return items within 7 days of receiving your order. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase
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Can I return an item after the return window has expired?Unfortunately, we cannot accept returns outside the specified return window. Make sure to initiate the return within the stipulated time frame for a smooth process.
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Is there a return shipping fee?Return shipping fees may apply unless the return is due to a defect or an error on our part. The return label will indicate whether a fee is associated.
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What is the warranty period for products purchased from your store?The warranty period varies by product and brand. Please check the product description or contact our customer support for specific details.
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